Matt Mountain and Randy Davis
Salesforce.com Consultant and NexGen Leaders
Matt Mountain is the Sales Leader at NexGen Consultants, a company that specializes in helping organizations maximize the value of their Salesforce.com solutions. A Certified Salesforce.com Developer, Matt has been working with CRM Systems since 1995 and has ample experience driving User Adoption. Matt is married with 4 children and as time permits, still is an avid Cleveland Sports fan. Matt attended The Ohio State University in Columbus, OH.
Randy Davis is the Delivery Leader at NexGen Consultants. A Certified Salesforce.com Advanced Administrator, Developer and Sales Cloud Consultant, Randy has been leading NexGen’s Salesforce.com implementations since 2009. Randy attended Miami University, Oxford, Ohio. He is married with 2 step daughters, an avid reader and loves the outdoors.
Your Surefire Guide To CRM Success
Publication Date: February 2015
Implementing Customer Relationship Management (CRM) Software Can Be One Of The Most Important Decisions A Growing Company Can Make.
In Your Surefire Guide to CRM Success, Matt Mountain and Randy Davis— Salesforce.com gurus and industry leaders—explain how your business can properly implement this software to receive a high return on your investment. Armed with this volume, you will learn how to:
• Define your company’s goals for proper CRM implementation
• Align employees to your vision
• Use software for not only sales but also marketing, operations, and customer service
• Use CRM to benefit your customers
• Continue maximizing and expanding your software in the future
Many companies struggle incorporating new software technology into their business model, but there is high potential for success if used correctly. If your company is considering the leap to CRM, this book is for you!