Director, Member Success
As the Member Experience Manager, Ben Coppel’s goal is to provide world-class service for all of our Members through constant interaction and check-ins. In addition, he is responsible for choreographing our Member experience throughout all phases of service contracting, service delivery, and community engagement. Ben is in charge of creating and executive “WOW” moments for our Members.
Ben has an eclectic background from his previous experiences working for the National Basketball Association in the Retail Marketing and Development side, as well as with Automotive Marketing Consultants Inc. as a consumer-focused Marketing Specialist. He was also the Product Concierge for Mercedes-Benz USA’s flagship store in Manhattan.
Originally from Portland, Oregon, Ben received his Bachelor of Science in Psychology, with a double minor in Philosophy and Business. In his free time, he enjoys spending time with his family (especially his newborn daughter Vivian), having backyard cookouts, taking road trips, and fixing fellow Advantage|ForbesBooks Team Member Kirby’s boat.
“I love Advantage|ForbesBooks because I get to come to work and make people happy,” says Ben, and we’re so glad he does!